Privacy Policy

Last Updated: August 4, 2025

Mayflower Service & Travel Company Ltd ("we," "us," or "our") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, process, and manage the personal information of our users ("you" or "your") when you visit our website; www.wegetyouhere.com or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our travel-related services, including booking travel arrangements, offering personalised recommendations, and enhancing user experience. The types of information we collect include:

1.1 Personal Information

Contact Information: Name, email address, phone number, and mailing address provided when you make a booking, sign up for our newsletter, or contact us.
Travel Preferences: Details such as destination preferences, travel dates, accommodation preferences, and special requests provided during booking or inquiry processes.
Payment Information: Credit card details, billing address, or other payment-related information processed through secure third-party payment processors.
Account Information: Username, password, and other details if you create an account on our website.
Customer Support Information: Information provided when you contact our support team, including communication records and details about your inquiry or issue.

1.2 Non-Personal Information

Browsing Data: IP address, browser type, device information, operating system, and pages visited on our website, collected via cookies, web beacons, or similar technologies.
Usage Data: Information about how you interact with our website, such as search queries, time spent on pages and clicked links.
Aggregated Data: Statistical or demographic data that does not directly identify you, used for analytics and improving our services.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you fill out forms, make bookings, subscribe to newsletters, or communicate with us via email, phone, or chat.
Automatically: Through cookies, web beacons, and other tracking technologies that collect browsing and usage data when you visit our website.
From Third Parties: From travel partners (e.g., airlines, hotels, tour operators) or service providers (e.g., payment processors, analytics providers) when you engage with our services.

3. Why We Collect Information

We collect and process your information for the following purposes:

To Provide Services: To process bookings, manage reservations, and deliver travel-related services, including sending confirmations and updates.
To Personalize Your Experience: To offer tailored travel recommendations, promotions, and content based on your preferences and browsing history.
To Improve Our Website and Services: To analyze usage trends, monitor website performance, and enhance user experience.
To Communicate with You: To respond to inquiries, provide customer support, and send promotional materials or newsletters (with your consent).
To Process Payments: To facilitate secure payment transactions through third-party processors.
To Comply with Legal Obligations: To meet regulatory requirements or respond to legal requests.
To Protect Our Business: To prevent fraud, enforce our terms of service, and ensure the security of our website.

4. How We Share Your Information

We may share your information with third parties under the following circumstances:

Travel Partners: With airlines, hotels, tour operators, or other service providers to fulfill your travel bookings and requests.
Service Providers: With trusted third-party vendors who assist with payment processing, website hosting, analytics, marketing, or customer support. These providers are contractually obligated to protect your information.
Legal Compliance: When required by law, such as in response to a subpoena, court order, or other legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to a new entity.
With Your Consent: When you explicitly agree to share your information, such as opting into a marketing partnership.

We do not sell your personal information to third parties for their own marketing purposes.

5. How We Protect Your Information

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorised access, use, or disclosure. These measures include:

Encryption of sensitive data (e.g., payment information) during transmission.
Secure storage of personal information.
Regular security assessments and updates to our systems.
Access controls to limit who can view your information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
Opt-Out: Opt-out of marketing communications by clicking "unsubscribe" in emails or contacting us.
Restrict Processing: Request that we limit how we use your information.
Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us at [Your Contact Email Address]. We will respond to your request in accordance with applicable privacy laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings. Types of cookies we use include:

Essential Cookies: Necessary for the website to function, such as maintaining your session during booking.
Analytics Cookies: Help us understand how visitors use our website.
Marketing Cookies: Enable personalized ads and content based on your interests.

By using our website, you consent to the use of cookies as described in this policy. You can disable cookies, but this may limit some website functionality.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected information from a minor without consent, please contact us at [Your Contact Email Address], and we will take steps to delete such information.

9. International Data Transfers

As a travel company, we may transfer your personal information to countries outside your jurisdiction, including to travel partners or service providers in other regions. We ensure that such transfers comply with applicable data protection laws, using safeguards such as standard contractual clauses or agreements with recipients to protect your information.

10. Third-Party Links

Our website may contain links to third-party websites, such as those of airlines, hotels, or payment processors. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Please review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Mayflower Service & Travel Company Ltd
Hai Phong City, Vietnam
Email: contact@wegetyouhere.com
Phone: +84 91 283 08 43