Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website www.wegetyouhere.com ("Website") and the services provided by Mayflower Service & Travel Company Ltd ("we," "us," "our," or the "Company"), a specialist travel agency based in Hai Phong City, Vietnam, offering online travel services to customers in Southeast Asia, the Middle East, and North Africa. By accessing or using our Website or services, you ("you," "your," or the "Customer") agree to be bound by these Terms. If you do not agree with these Terms, you must not use our Website or services.

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1. Scope of Services

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Mayflower Service & Travel Company Ltd provides online travel-related services, including but not limited to arranging travel bookings, visa application assistance, and travel itinerary planning. All services are subject to these Terms and any additional terms provided at the time of booking or service engagement.

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2. Pricing and Payments

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2.1 Published Prices: The Website may display prices for travel services, accommodations, or other offerings from time to time. These prices are for informational purposes only and are subject to change without notice until a booking is confirmed.

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2.2 No Online Payments: No payments will be processed directly through the Website. All payments for services must be made through methods agreed upon separately between the Company and the Customer, such as bank transfers, third-party payment processors, or other designated channels.

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2.3 Deposits and Forfeiture: Any deposits paid to the Company, including those related to visa overstays in the United Arab Emirates (UAE), are non-refundable in the event the Customer overstays the duration of their granted visa. The Customer shall forfeit all deposit money paid to the Company in such cases.

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3. Bookings and Reservations

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3.1 Booking Process: Bookings for travel services, including flights, accommodations, and tours, are facilitated by the Company through third-party providers (e.g., airlines, hotels, tour operators). The Company acts as an intermediary and is not the direct provider of these services.

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3.2 Changes by Third Parties: The Company is not responsible or liable for any changes, cancellations, or modifications to airline tickets, bookings, or other travel arrangements made by third-party providers, such as airlines or hotels. Any issues arising from such changes must be addressed directly with the relevant provider.

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3.3 Customer Responsibility: It is your responsibility to ensure that all information provided during the booking process (e.g., names, travel dates, and preferences) is accurate. The Company is not liable for any errors or losses resulting from inaccurate information provided by you.

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4. Visa Application Assistance

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4.1 No Guarantee of Success: The Company provides assistance with immigration visa applications but does not guarantee the success of any application. Visa approvals are at the sole discretion of the relevant immigration authorities, and the Company bears no responsibility or liability for denied applications.

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4.2 Denied Entry: The Company is not responsible or liable if you are denied check-in at the airport or entry by immigration authorities at the port of arrival. In the event of denied entry, you are solely responsible for the cost of any return ticket to your port of departure.

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5. Cancellations, Delays, and Disruptions

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5.1 No Liability for External Factors: The Company is not responsible or liable for cancellations, delays, disruptions, or financial losses caused by events beyond our control, including but not limited to natural disasters, political unrest, strikes, technical issues, or actions by third-party providers (e.g., airlines, hotels, or tour operators).

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5.2 Refunds: Any refunds for services booked through the Company will be subject to separate agreements between the Company and the Customer. Refunds are not guaranteed and depend on the policies of the relevant third-party providers and the specific circumstances of the cancellation.

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6. Customer Obligations

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6.1 Compliance with Laws: You must comply with all applicable laws, regulations, and immigration requirements of the destinations you are traveling to. The Company is not responsible for any consequences arising from your failure to comply with such requirements.

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6.2 Travel Documentation: It is your responsibility to ensure you have valid travel documents, including passports, visas, and any required health certificates, prior to travel. The Company is not liable for any issues arising from invalid or missing documentation.

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7. Limitation of Liability

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To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of the Website or services.

• Changes, cancellations, or delays caused by third-party providers.

• Denied check-in, entry, or visa applications.

• Financial losses or other damages resulting from events beyond the Company’s control.

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The Company’s total liability, if any, shall not exceed the amount paid by you for the specific service giving rise to the claim.

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8. Third-Party Services

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The Website may include links to third-party websites or services (e.g., airline booking systems, hotel reservation platforms, or payment processors). The Company is not responsible for the content, accuracy, or practices of these third-party services. You should review the terms and conditions and privacy policies of any third-party services you engage with.

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9. Intellectual Property

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All content on the Website, including text, images, logos, and designs, is the property of Mayflower Service & Travel Company Ltd or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

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10. Changes to These Terms

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We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective upon posting the updated Terms on the Website with a revised "Last Updated" date. Your continued use of the Website or services after such changes constitutes your acceptance of the updated Terms.

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11. Governing Law and Dispute Resolution

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These Terms shall be governed by and construed in accordance with the laws of Vietnam. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hai Phong City, Vietnam.

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12. Contact Us

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If you have any questions, concerns, or complaints regarding these Terms or our services, please contact us at:

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Mayflower Service & Travel Company Ltd
Hai Phong City, Vietnam
Email: contact@wegetyouhere.com

 

+84 93 238 01 25 Zalo W/App

+84 91 283 08 43 Zalo